Customer Service Guarantee

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  1. Your safety is our highest priority.

  2. Our journeys are legal and fully authorized by U.S. law.

  3. Your travel is protected by our 100% Guaranteed Departure Policy.***

  4. We will respond to your inquiry within 24 hours.

  5. No minimum group size. All of our journeys are private and tailor-made.

  6. We take accountability for every moment you spend in Cuba. Read our reviews!

  7. We provide authentic and culturally immersive experiences in Cuba.

  8. Your travel will make a positive impact on the local community.

  9. Our dedicated staff is committed to meeting your every need.

  10. We uphold the highest standards of ethical conduct and professionalism.

***100% Guaranteed Departure Policy

Protection from Future U.S. Travel Restrictions

We guarantee 100% compliance with current and future U.S. travel restrictions to Cuba.

April 19, 2019: Travel with CUBA CANDELA is safe and legal. The recently proposed changes to Cuba travel rules do not impact our private custom tours for individuals, couples and families. We continue to operate business as usual. To give clients even more assurance in booking travel with us, all of our journeys are protected against future U.S. travel restrictions. If future U.S. travel restrictions prohibit you from legally traveling to Cuba with CUBA CANDELA, you will receive a full refund from us.

Not Covered

Our 100% Guaranteed Departure Policy does not cover cancellation or disruption of travel due to illness, weather, change of mind and other exclusions typically covered by optional travel insurance.