Customer Service Guarantee

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  1. Your safety is our highest priority.

  2. Our journeys are legal and fully authorized by U.S. law.

  3. Your travel is protected by our 100% Guaranteed Departure Policy (more below).

  4. We will respond to your inquiry within 24 hours.

  5. No minimum group size. All of our journeys are private and tailor-made.

  6. We take accountability for every moment you spend in Cuba. Read our reviews!

  7. We provide authentic and culturally immersive experiences in Cuba.

  8. Your travel will make a positive impact on the local community.

  9. Our dedicated staff is committed to meeting your every need.

  10. We uphold the highest standards of ethical conduct and professionalism.

100% Guaranteed Departure Policy

CUBA CANDELA’s private custom tours for individuals (couples and families) are conducted under the “support for the Cuban people” travel authorization and will not be impacted by the elimination of group people-to-people travel announced on June 4, 2019. A typical trip with CUBA CANDELA directly supports more than thirty private sector Cuban entrepreneurs.

“Travel to Cuba with CUBA CANDELA remains safe, legal and extraordinarily enriching, as our clients participate in a full-time schedule of activities that enhance contact with the Cuban people and engage in meaningful interactions with the Cuban people, through wonderful immersive cultural experiences that comply with U.S. travel rules,” said Chad Olin, CEO & Founder of CUBA CANDELA.

“We continue to operate business as usual, and we continue to guarantee compliance with U.S. law. We took this opportunity to further reassure our clients with a ‘100% Guaranteed Departure Policy’ that includes a full refund in the event future U.S. travel restrictions prohibit legal travel with CUBA CANDELA,” said Olin.

Not Covered

Our 100% Guaranteed Departure Policy does not cover cancellation or disruption of travel due to illness, weather, change of mind and other exclusions typically covered by optional travel insurance.