TERMS & CONDITIONS

Obligations and Limitations: Authennial, LLC dba CUBA CANDELA acts solely as an arranger of travel suppliers that are independent parties over which we exercise no direct control. We shall not be liable for any claims, losses, damages, costs, expenses, delays, injuries, death or loss of enjoyment of any nature or kind whatsoever, to you or your traveling companions, or group members, however occurring during any portion of the program. Travelers shall have no claim against Authennial, LLC dba CUBA CANDELA other than for a full refund of tour costs.

Conditions in Cuba: Please be aware that Cuba has unique aspects which may not appeal to you, including the living standards, practices and conditions of food, utilities, services and accommodation. These standards are not comparable to what one would expect from similar establishments in the United States.

Missed Flights: We are not responsible for missed flights, flight delays of any kind, or airline schedule changes. If you miss your flight to Cuba, notify us immediately. We will do our best to accommodate you. However, please recognize that there is an information delay when communicating with Cuba.

Traveler Conduct: We reserve the right to cancel services for any tour participant before or during the program if such participant’s conduct has endangered, damaged or otherwise disrupted the safe and comfortable progress of a tour or the people of Cuba. In this case of such poor behavior, the offending tour participant forfeits any remaining pre-paid services as well as any and all claims against us. All tour participants are expected to obey the laws and regulations of Cuba and hereby agree to pay the cost of any damages that they may incur to their accommodations or taxis while in Cuba.

Website Accuracy: None of the information on this website constitutes, or is a substitute for, legal advice. In using our website you accept our website "as is", and you further accept that we make no warranty regarding the accuracy, reliability or completeness of the information contained herein. We bear no responsibility for the accuracy or information presented in linked websites.

Deposit & Final Balance: A deposit of 50% is due at the time of booking to reserve your tour package. The final balance payment is due 30 days prior to departure. After the 48 hour refundable grace period (see below), all deposits are fully non-refundable and subject to forfeiture if final balance is not paid on time.

Refunds: Deposits shall be fully refundable for up to 48 hours after payment (grace period), no questions asked. After 48 hours, all deposits are fully non-refundable.

Promotional Photography: We reserve the right to take photographs in Cuba for promotional purposes. Tour participants agree to allow their images to be used in such photographs, unless they notify us otherwise, at any time.  

Supplemental Travel Insurance: We accept no responsibility for traveler illness, injury, accidents or delays of any kind prior to or during travel. Travel cancellation and trip interruption insurance policies may refund costs due to illness, injury accidents or delays. Please consider obtaining Supplemental Travel Insurance.

Health Insurance:  The Cuban government requires all travelers to have valid health insurance while in Cuba. Check with your current health insurance provider to see if you'll be covered during your trip. Health insurance is included in all charter airline tickets.

Waiver of Liability: Tour participants agree to hereby release and hold harmless Authennial, LLC dba CUBA CANDELA and any of its officers, directors, employees and representatives from any and all claims, losses, damages, costs, expenses, delays, injuries, death or loss of enjoyment of any nature or kind whatsoever, however occurring during any portion of the program.

Security: Your security and privacy are of critical importance to us. Transactions are processed on our website through Stripe, a Level 1 PCI Compliant Service Provider (the most stringent level of certification available), using SSL encryption to ensure all credit and debit card data is safe and secure.

Privacy: Under no circumstance will we share information you provide to us with any organization or agency other than those absolutely necessary for travel arrangements.